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  • Writer's picturegraeme

ThrowForward Thursday 138: Chatbot sued by owner

A company is suing its own AI chatbot for providing misleading information to a client. I wish I could make up a headline from the future that was better than this - its actually a real story from February 2024 involving Air Canada. The practical lesson is that we need to be careful of automating our workforces, rather than augmenting them. People who use AI are better than people who don't. AI, though, is better when it is used by people than when it is left on its own. Learn from Air Canada's mistake. 






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