BROKERS OF HOPE
We all need HOPE in a time of crisis. But simplistic and overly optimistic hope is very dangerous.
Good leaders know how to offer realistic hope.
Take Home Value
Understand WHY younger and older generations think and act differently.
Know HOW to connect more appropriately to the underlying values that drive attitudes and behaviour of different generations.
BE more confident in their approach to younger and older staff and customers.
Have numerous, practical ideas of WHAT to do to improve inter-generational connections – specifically relating to people strategy, sales and marketing.
Have the ability and resources to take generational understanding back to the office, and empower staff and leaders to understand and apply these insights.